POLICIES & PROCEDURES
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CANCELLATION POLICY
Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee of 50% of your service price. Clients who miss their appointments without giving any prior notification will be charged *IN FULL* for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy to respect that. When you miss an appointment with us, our therapists not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment and are not obligated to use their credit card for payment.
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LATE ARRIVAL POLICY
All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
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If you arrive late to your Salt Cave session, you will not be allowed to participate in that scheduled session. Out of respect for our clients, we do not allow anyone to interrupt the Salt Cave session once it has begun.
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NO SHOW POLICY
At Nolla Wellness, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification may be charged in full for the scheduled service.
INFORMED CONSENT
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy or acupuncture policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form.
RESERVATIONS
In order to help ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
*Please notify the receptionist of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
MEMBERSHIP POLICY
All Memberships will renew on a monthly basis starting on the date of purchase. If you would like to cancel your membership at any time, Please email us at info@nollawellness.com with your name and membership information and well will complete the cancellation.
MASSAGE SCOPE OF PRACTICE
Our Massage Therapists at Nolla Wellness are Licensed with the state of Connecticut and are held to the highest of standards. Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Please understand that Licensed Massage Therapists do not diagnose or prescribe for medical conditions. Our therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.
RESPECT OF BOUNDARIES
During your session, our Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it. The client has the choice to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time. The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate and will NOT be tolerated.
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MEDICAL CONDITIONS
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions.
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If you have any questions on the above information, please contact us at 203-691-5279